- If the new product is more expensive, you can pay the difference directly in store.
- If it is less expensive, you may choose between:
- Contacting onlineshop@paez.com (mailto:onlineshop@paez.com) so that the difference can be refunded through the appropriate online process; or accepting a store credit voucher for the difference, valid for purchases made in an official PAEZ store.

- Products purchased in an official PAEZ store, including sale products, may be exchanged within 30 days of purchase.
- Physical stores accept exchanges only. We do not offer refunds for a change of mind on purchases made in store.
- The product must be unworn, clean and complete, with its labels, accessories and original packaging. Valid proof of purchase is required.
- Products may be exchanged at any official PAEZ store, except El Corte Inglés corners and independent retailers or wholesale partners.

- If you do not wish to choose another product immediately, the store may issue a store credit voucher. The voucher:
- Is valid for six months from its date of issue;
- Can only be used in official PAEZ stores;
- Cannot be exchanged for cash; and
- Cannot be renewed after its expiry date.

These conditions apply to voluntary exchanges and do not limit your legal rights if a product is defective.

- Purchases made at the PAEZ pop-ups at Casa da Cultura, CascaisShopping or NorteShopping may be exchanged at any of these locations.
- The exchange must be completed within 30 days of purchase and valid proof of purchase is required.
- We recommend contacting the location before visiting, particularly if you need a specific model, colour or size

- All purchases made at El Corte Inglés must be handled directly by El Corte Inglés and are subject to its own returns and exchanges policy.
- PAEZ stores and paez.com cannot process exchanges, returns or refunds for products purchased at El Corte Inglés.
- If a PAEZ corner is temporarily or permanently closed, El Corte Inglés will continue to assist customers through its stores or customer service.

- Products purchased from an independent retailer, wholesale partner or any other third-party seller must always be returned to the original seller.
- The retailer that sold the product is responsible for processing exchanges, returns and legal guarantee claims in accordance with its own policy and applicable consumer law.
- PAEZ cannot issue a refund or exchange for a purchase made through another seller.

- If you believe that a product purchased through paez.com is defective or does not conform to your order, please contact **[onlineshop@paez.com](mailto:onlineshop@paez.com)**.

Please include:
- Your order number;
- A brief description of the issue; and
- Clear photographs showing the product and the reported defect.

- Our team will review the case and explain the next steps. When the claim is accepted, PAEZ will cover the necessary return transport costs.
- For products purchased in an official PAEZ store, please visit one of our stores with the product and valid proof of purchase, or contact **[onlineshop@paez.com](mailto:onlineshop@paez.com)** for assistance.
- Products purchased from El Corte Inglés or another retailer must be handled by the seller from whom they were purchased.
- A defective-product claim is different from a voluntary return or exchange. Your statutory consumer rights remain applicable throughout the relevant legal guarantee period.

- Please check the FAQ's page