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Returns Policy

At Paez, we want you to be completely satisfied with your purchase. If for any reason you're not, you have 30 days from the date of delivery to make a return. Unfortunately, we don't facilitate exchanges, only returns.

Your order must be returned in perfect condition, in its original box or packaging, keeping the label and with all the accessories. All shipping costs will be covered by the customer.

Once we receive the returned items in our warehouse, we will proceed to reimburse the amount of the products using the same payment method that was used for the purchase. This process may take between 15-20 days for the refund to appear in your account, depending on your bank. We will notify you by email once the refund has been processed.

*For Portugal Orders paid by Multibanco, we will send an email through our Partner Stripe using our legal name (Jumper Brands Portugal) to confirm your IBAN. Once you provide your IBAN to Stripe, you will receive the refund in your account.

Feel free to contact us anytime at onlineshop@paez.com for any additional queries.


Check below for the returns conditions according to your country:

How to return from Portugal
1. Send an email to: onlineshop@paez.com with your order number;
2. Place the Paez shoes in the original box (do not use the Paez box as the shipping box);
3. Send the package sealed;
4. Attach the Easy Return label;
5. Drop off the package at a CTT point;
How to return from Spain & Europe
1. Send an email to: onlineshop@paez.com with your order number;
2. Put the Paez in the original box (you must not use the Paez box as a shipping box);
3. Close the packaging.
4. Access the link with copy and paste:
Spain
https://www.seur.com/devoluciones/pages/devolucionInicio.do?id=52660808-c256-4403-9c72-705a398d0e0b
Rest of Europe
https://rmp.dpdgroup.com/030/03157563
5. Enter the delivery note number of your order (this number is on the shipping note glued to the packaging. It is a 14-digit number followed by a letter or a 15-digit number only);
5. Select the pickup point where you want to deliver the order;
6. Paste the label you receive in the email into the box and leave it at the selected point;
7. If you do not have a tag, please schedule a pick-up at home;
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