Hey there! Looking for a return? We got your feet (and your back) here!

The fastest and easiest way to return your items is through our partner, Rever. You can complete the entire return process in under three minutes and receive a return label for shipping your items back through our partnered post offices, in less than 24 hours. In less than a week, you can expect a full refund, including the shipping cost of your order (note that this does not apply to discounted items purchased during sales periods).

To start your return process, please click on the following link and follow the steps provided.

You can return your order within 30 days of receiving it.

Please keep in mind that both the shoes and packaging must be in mint condition. This means the box, shoes with their side label, and wrapping paper should all be intact. If you use the shoebox as your shipping package, we will not be able to issue a refund (you wouldn't like to receive a defective packaging, right?)

If you're in Lisbon, you can exchange your order at our Alvalade, Campo de Ourique, Principe Real and Strada stores. Take in consideration that no refunds will possible to do in-store. If there's a price difference between the product you bought and the one you exchanged, you can either choose between store credit or a refund will have to be processed by the online departament. We apologize for the constraint this causes you.

If your product was purchased with a promotion, you can return it, and after confirmation, we will provide you with a code for a new purchase.

If you need support with your return at any moment, please contact us at onlineshop@paez.com with your order number.