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You can return your purchased items until January 7th!
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At Paez, we want you to be completely satisfied with your purchase. If for any reason you're not, you have 30 days from the date of delivery to make a return. Unfortunately, we don'tdo exchanges, just returns. All shipping costs will be covered by the customer (except in Portugal).
Once we receive the returned product, our storage warehouse will conduct a verification process to ensure everything is in order. This process may take up to 14 working days, but we're constantly working to have it completed as soon as possible.
We appreciate your patience and understanding as we work hard to ensure your satisfaction with our products and services and strive to always improve our support.
Feel free to contact us anytime at onlineshop@paez.com for any additional queries.
To find more about our Return Policy, please click in Terms & Conditions and check item 13) Exchange Policy.
In Portugal, just use the easy return that comes with our package and visit your closest CTT store to safely deliver your Paez or sent it at your expense to:
Instantes Modernos, Lda
Centro Logístico Quebramar
Rua da Indústria- Costa do Valado
3810-834 Oliveirinha -Aveiro
Do not throw the easy return tag away, as we can't print it again for your order.
Please note that the product must be returned in its original packaging (including box, duffle bag, wrapping paper, with the side tag still intact to the shoe) and in perfect condition for us to process a refund. Paez holds the right of not refunding customers by damaged package (as per our terms & conditions). A damaged package includes: tape the box with glue, don't write anything in the box, and don't tape the return tag from the post office (everyone deserves a nice package, don't we?)
Instantes Modernos, Lda
Centro Logístico Quebramar
Rua da Indústria- Costa do Valado
3810-834 Oliveirinha -Aveiro
Do not throw the easy return tag away, as we can't print it again for your order.
Please note that the product must be returned in its original packaging (including box, duffle bag, wrapping paper, with the side tag still intact to the shoe) and in perfect condition for us to process a refund. Paez holds the right of not refunding customers by damaged package (as per our terms & conditions). A damaged package includes: tape the box with glue, don't write anything in the box, and don't tape the return tag from the post office (everyone deserves a nice package, don't we?)
After 30.06 orders:
Return in Pickup Point: Do not throw away the easy return label that comes on your order (if you did not receive it, please contact onlineshop@paez.com so we can arrange a pickup). For returns, simply stick the easy return slip DPD on the envelope (never on the box) and leave it at pickup point (check DPD's website to see the closest pickup point near you).
Returns with pickup at home: Required to send an email to our customer support (onlineshop@paez.com) requesting the pickup, which will always be scheduled for the next day. It is imperative to ensure that the customer is at home the next day so that the pick-up can be done successfully.
Return with choice for the customer: The DPD returns portal allows you, the customer, to choose in which way you want to return the goods. You'll receive a link from DPD and after validating your data, you'll have access to a reserved area where you can choose home pickup or delivery at a pickup point.
Before 30.06 orders:
In Spain, we provide a paid service of picking your shoes to your home. Unfortunately, we cannot exchange the product. Just contact us at onlineshop@paez.com with your availability and confirmation of delivery. The cost of this service is the same as the cost of shipping for Spain. You can choose to send at your expense, and send it to:
Instantes Modernos, Lda
Centro Logístico Quebramar
Rua da Indústria- Costa do Valado
3810-834 Oliveirinha -Aveiro
Please note that the product must be returned in its original packaging (including box, duffle bag, wrapping paper, with the side tag still intact to the shoe) and in perfect condition for us to process a refund. Paez holds the right of not refunding customers by damaged package (as per our terms & conditions). A damaged package includes: tape the box with glue, don't write anything in the box, and don't tape the return tag from the post office (everyone deserves a nice package, don't we?)
Return in Pickup Point: Do not throw away the easy return label that comes on your order (if you did not receive it, please contact onlineshop@paez.com so we can arrange a pickup). For returns, simply stick the easy return slip DPD on the envelope (never on the box) and leave it at pickup point (check DPD's website to see the closest pickup point near you).
Returns with pickup at home: Required to send an email to our customer support (onlineshop@paez.com) requesting the pickup, which will always be scheduled for the next day. It is imperative to ensure that the customer is at home the next day so that the pick-up can be done successfully.
Return with choice for the customer: The DPD returns portal allows you, the customer, to choose in which way you want to return the goods. You'll receive a link from DPD and after validating your data, you'll have access to a reserved area where you can choose home pickup or delivery at a pickup point.
Before 30.06 orders:
In Spain, we provide a paid service of picking your shoes to your home. Unfortunately, we cannot exchange the product. Just contact us at onlineshop@paez.com with your availability and confirmation of delivery. The cost of this service is the same as the cost of shipping for Spain. You can choose to send at your expense, and send it to:
Instantes Modernos, Lda
Centro Logístico Quebramar
Rua da Indústria- Costa do Valado
3810-834 Oliveirinha -Aveiro
Please note that the product must be returned in its original packaging (including box, duffle bag, wrapping paper, with the side tag still intact to the shoe) and in perfect condition for us to process a refund. Paez holds the right of not refunding customers by damaged package (as per our terms & conditions). A damaged package includes: tape the box with glue, don't write anything in the box, and don't tape the return tag from the post office (everyone deserves a nice package, don't we?)
After 30.06 orders:
Return in Pickup Point: Do not throw away the easy return label that comes on your order (if you did not receive it, please contact onlineshop@paez.com so we can arrange a pickup). For returns, simply stick the easy return slip DPD on the envelope (never on the box) and leave it at pickup point (check DPD's website to see the closest pickup point near you).
Returns with pickup at home: Required to send an email to our customer support (onlineshop@paez.com) requesting the pickup, which will always be scheduled for the next day. It is imperative to ensure that the customer is at home the next day so that the pick-up can be done successfully.
Return with choice for the customer: The DPD returns portal allows you, the customer, to choose in which way you want to return the goods. You'll receive a link from DPD and after validating your data, you'll have access to a reserved area where you can choose home pickup or delivery at a pickup point.
All returns through DPD have a return cost of 5€.
Before 30.06 orders:
For the following countries in Europe, please send your package to:
Instantes Modernos, Lda
Centro Logístico Quebramar
Rua da Indústria - Costa do Valado
3810-834 Oliveirinha - Aveiro
Please note that the product must be returned in its original packaging (including box, duffle bag, wrapping paper, with the side tag still intact to the shoe) and in perfect condition for us to process a refund. Paez holds the right of not refunding customers by damaged package (as per our terms & conditions). A damaged package includes: tape the box with glue, don't write anything in the box, and don't tape the return tag from the post office (everyone deserves a nice package, don't we?)
Return in Pickup Point: Do not throw away the easy return label that comes on your order (if you did not receive it, please contact onlineshop@paez.com so we can arrange a pickup). For returns, simply stick the easy return slip DPD on the envelope (never on the box) and leave it at pickup point (check DPD's website to see the closest pickup point near you).
Returns with pickup at home: Required to send an email to our customer support (onlineshop@paez.com) requesting the pickup, which will always be scheduled for the next day. It is imperative to ensure that the customer is at home the next day so that the pick-up can be done successfully.
Return with choice for the customer: The DPD returns portal allows you, the customer, to choose in which way you want to return the goods. You'll receive a link from DPD and after validating your data, you'll have access to a reserved area where you can choose home pickup or delivery at a pickup point.
All returns through DPD have a return cost of 5€.
Before 30.06 orders:
For the following countries in Europe, please send your package to:
Instantes Modernos, Lda
Centro Logístico Quebramar
Rua da Indústria - Costa do Valado
3810-834 Oliveirinha - Aveiro
Please note that the product must be returned in its original packaging (including box, duffle bag, wrapping paper, with the side tag still intact to the shoe) and in perfect condition for us to process a refund. Paez holds the right of not refunding customers by damaged package (as per our terms & conditions). A damaged package includes: tape the box with glue, don't write anything in the box, and don't tape the return tag from the post office (everyone deserves a nice package, don't we?)
FOR PORTUGAL
In Portugal, just use the easy return that comes with our package and visit your closest CTT store to safely deliver your Paez or sent it at your expense to:
Instantes Modernos, Lda
Centro Logístico Quebramar
Rua da Indústria- Costa do Valado
3810-834 Oliveirinha -Aveiro
Do not throw the easy return tag away, as we can't print it again for your order.
Please note that the product must be returned in its original packaging (including box, duffle bag, wrapping paper, with the side tag still intact to the shoe) and in perfect condition for us to process a refund. Paez holds the right of not refunding customers by damaged package (as per our terms & conditions). A damaged package includes: tape the box with glue, don't write anything in the box, and don't tape the return tag from the post office (everyone deserves a nice package, don't we?)
Instantes Modernos, Lda
Centro Logístico Quebramar
Rua da Indústria- Costa do Valado
3810-834 Oliveirinha -Aveiro
Do not throw the easy return tag away, as we can't print it again for your order.
Please note that the product must be returned in its original packaging (including box, duffle bag, wrapping paper, with the side tag still intact to the shoe) and in perfect condition for us to process a refund. Paez holds the right of not refunding customers by damaged package (as per our terms & conditions). A damaged package includes: tape the box with glue, don't write anything in the box, and don't tape the return tag from the post office (everyone deserves a nice package, don't we?)
FOR SPAIN
After 30.06 orders:
Return in Pickup Point: Do not throw away the easy return label that comes on your order (if you did not receive it, please contact onlineshop@paez.com so we can arrange a pickup). For returns, simply stick the easy return slip DPD on the envelope (never on the box) and leave it at pickup point (check DPD's website to see the closest pickup point near you).
Returns with pickup at home: Required to send an email to our customer support (onlineshop@paez.com) requesting the pickup, which will always be scheduled for the next day. It is imperative to ensure that the customer is at home the next day so that the pick-up can be done successfully.
Return with choice for the customer: The DPD returns portal allows you, the customer, to choose in which way you want to return the goods. You'll receive a link from DPD and after validating your data, you'll have access to a reserved area where you can choose home pickup or delivery at a pickup point.
Before 30.06 orders:
In Spain, we provide a paid service of picking your shoes to your home. Unfortunately, we cannot exchange the product. Just contact us at onlineshop@paez.com with your availability and confirmation of delivery. The cost of this service is the same as the cost of shipping for Spain. You can choose to send at your expense, and send it to:
Instantes Modernos, Lda
Centro Logístico Quebramar
Rua da Indústria- Costa do Valado
3810-834 Oliveirinha -Aveiro
Please note that the product must be returned in its original packaging (including box, duffle bag, wrapping paper, with the side tag still intact to the shoe) and in perfect condition for us to process a refund. Paez holds the right of not refunding customers by damaged package (as per our terms & conditions). A damaged package includes: tape the box with glue, don't write anything in the box, and don't tape the return tag from the post office (everyone deserves a nice package, don't we?)
Return in Pickup Point: Do not throw away the easy return label that comes on your order (if you did not receive it, please contact onlineshop@paez.com so we can arrange a pickup). For returns, simply stick the easy return slip DPD on the envelope (never on the box) and leave it at pickup point (check DPD's website to see the closest pickup point near you).
Returns with pickup at home: Required to send an email to our customer support (onlineshop@paez.com) requesting the pickup, which will always be scheduled for the next day. It is imperative to ensure that the customer is at home the next day so that the pick-up can be done successfully.
Return with choice for the customer: The DPD returns portal allows you, the customer, to choose in which way you want to return the goods. You'll receive a link from DPD and after validating your data, you'll have access to a reserved area where you can choose home pickup or delivery at a pickup point.
Before 30.06 orders:
In Spain, we provide a paid service of picking your shoes to your home. Unfortunately, we cannot exchange the product. Just contact us at onlineshop@paez.com with your availability and confirmation of delivery. The cost of this service is the same as the cost of shipping for Spain. You can choose to send at your expense, and send it to:
Instantes Modernos, Lda
Centro Logístico Quebramar
Rua da Indústria- Costa do Valado
3810-834 Oliveirinha -Aveiro
Please note that the product must be returned in its original packaging (including box, duffle bag, wrapping paper, with the side tag still intact to the shoe) and in perfect condition for us to process a refund. Paez holds the right of not refunding customers by damaged package (as per our terms & conditions). A damaged package includes: tape the box with glue, don't write anything in the box, and don't tape the return tag from the post office (everyone deserves a nice package, don't we?)
For outside Europe
After 30.06 orders:
Return in Pickup Point: Do not throw away the easy return label that comes on your order (if you did not receive it, please contact onlineshop@paez.com so we can arrange a pickup). For returns, simply stick the easy return slip DPD on the envelope (never on the box) and leave it at pickup point (check DPD's website to see the closest pickup point near you).
Returns with pickup at home: Required to send an email to our customer support (onlineshop@paez.com) requesting the pickup, which will always be scheduled for the next day. It is imperative to ensure that the customer is at home the next day so that the pick-up can be done successfully.
Return with choice for the customer: The DPD returns portal allows you, the customer, to choose in which way you want to return the goods. You'll receive a link from DPD and after validating your data, you'll have access to a reserved area where you can choose home pickup or delivery at a pickup point.
All returns through DPD have a return cost of 5€.
Before 30.06 orders:
For the following countries in Europe, please send your package to:
Instantes Modernos, Lda
Centro Logístico Quebramar
Rua da Indústria - Costa do Valado
3810-834 Oliveirinha - Aveiro
Please note that the product must be returned in its original packaging (including box, duffle bag, wrapping paper, with the side tag still intact to the shoe) and in perfect condition for us to process a refund. Paez holds the right of not refunding customers by damaged package (as per our terms & conditions). A damaged package includes: tape the box with glue, don't write anything in the box, and don't tape the return tag from the post office (everyone deserves a nice package, don't we?)
Return in Pickup Point: Do not throw away the easy return label that comes on your order (if you did not receive it, please contact onlineshop@paez.com so we can arrange a pickup). For returns, simply stick the easy return slip DPD on the envelope (never on the box) and leave it at pickup point (check DPD's website to see the closest pickup point near you).
Returns with pickup at home: Required to send an email to our customer support (onlineshop@paez.com) requesting the pickup, which will always be scheduled for the next day. It is imperative to ensure that the customer is at home the next day so that the pick-up can be done successfully.
Return with choice for the customer: The DPD returns portal allows you, the customer, to choose in which way you want to return the goods. You'll receive a link from DPD and after validating your data, you'll have access to a reserved area where you can choose home pickup or delivery at a pickup point.
All returns through DPD have a return cost of 5€.
Before 30.06 orders:
For the following countries in Europe, please send your package to:
Instantes Modernos, Lda
Centro Logístico Quebramar
Rua da Indústria - Costa do Valado
3810-834 Oliveirinha - Aveiro
Please note that the product must be returned in its original packaging (including box, duffle bag, wrapping paper, with the side tag still intact to the shoe) and in perfect condition for us to process a refund. Paez holds the right of not refunding customers by damaged package (as per our terms & conditions). A damaged package includes: tape the box with glue, don't write anything in the box, and don't tape the return tag from the post office (everyone deserves a nice package, don't we?)